Hi:
I can attest to the fact that Tim will go the extra mile to make you a happy camper, as well. When I bought my Nova DVR it came with a bonus SuperNova II chuck. I already had a OneWay basic and Talon, and when I got the SuperNova I was not impressed. It seemed quite stiff and the action was not very smooth.
I thought maybe the lubricant had gotten dried out inside it so I tried following the instructions in the manual for disassembly to replace the lube. (Why did they feel it necessary to have lube in there, anyway?) It was a major struggle, but I did finally get it apart. I cleaned everything out with solvent and but in some white grease I had around, then put it back together. It really didn't work any better, so I kind of stuck it on a shelf and forgot about it for several months.
A discussion on chucks in another forum made me think about it again and I decided to have another try. I took it off the shelf and attempted to take it apart again. After struggling with for a couple of hours I finally got the back plate off, but it was in several pieces. My own fault: I found that the set screw that locks the thread adaptor in place stands just enough proud to prevent the back plate from sliding over it.....
Anyway, I e-mailed Tim to order a new back plate. He responded to my e-mail and suggested I give him a call because he wanted to check something out about my chuck. When I called he asked me to look at a couple of things and we determined that my chuck had the older scroll plate and pinion gears that had since been re-designed. I gave him my credit card number and asked him to ship the new plate and replacement parts.
When the package came it contained a new back plate, new pinions, and a new scroll plate along with a little container of the proper lube.
He must have considered the entire deal a warranty issue since he only charged me for the postage. The chuck works much better now and I have been giving it about equal usage with my other two chucks.
A happy camper!
Bob
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