The Woodturning Forum - Woodturner's Resource - Customer Service above the expected

Roger_Smith

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Customer Service above the expected
04/11/12 at 15:21:45

I have made several purchases from Multimedia File Viewing and Clickable Links are available for Registered Members only!! You need to

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and have always been pleased with each piece. I mounted a piece of Claro Walnut that had several cracks. The cracks itself did not concern me, just that the cracks were will with wax all the way to the bottom. This is copy of the email I sent to Steven Potts.

"Steven,
I have attached a picture of the claro walnut vase I am working on. It had several deep cracks and I do not have a problem with that. However, the cracks are filled with wax all the way to the bottom. Do you have any recommendations for dealing with this?

Thanks,
Roger"

I got a reply from Steven last night to call him and discuss the options. I did so today. Steven apologized and said that this piece was carck to severe for him to sell. He suggested I go ahead and finish this piece using a razor to cut the wax from the cracks. He is also sending me a comparable piece of Buckeye Burl. That to me is great customer service.

I suggest you give him a try if you are wanting some Australian burl.

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If you attempt to be acceptable to all people, then you are special to none.

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David Hamann WR Global Moderator WR Patron Online Be yourself-every one else is taken! Posts: 5362 Gender:	Re: Customer Service above the expected Reply #1 - 04/11/12 at 16:18:09 now that is customer service.
Back to top	David Hamann (papadave) Pasco WA “Be who you are and say what you feel, because those who mind don’t matter and those who matter don’t mind.” - Ted Geisel IP Logged

Vaughn McMillan WR Addict Offline Does this nose make me look fat? Posts: 3794 Gender:	Re: Customer Service above the expected Reply #2 - 04/11/12 at 16:27:59 Always good to hear of good customer service. I've had good luck removing wax from hard-to-reach places on a blank with a heat gun and paper towels. (A hair dryer would probably work, too.)
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Roger_Smith WR Champion Offline WR Rocks! Posts: 621 Gender:	Re: Customer Service above the expected Reply #3 - 04/11/12 at 16:46:03 Vaughn McMillan wrote on 04/11/12 at 16:27:59: Always good to hear of good customer service. I've had good luck removing wax from hard-to-reach places on a blank with a heat gun and paper towels. (A hair dryer would probably work, too.) Vaughn, thanks, I will keep that in mind.
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Larry Matchett WR Supporter Online Be One with your Tool! Posts: 927 Gender:	Re: Customer Service above the expected Reply #4 - 04/11/12 at 17:30:10 Roger, If you can get a piece of brown paper sack in the crack use that to lift up the wax after you heat it. Works really well. Used it to get wax out of cloth when doing batik. I know lift is probably not the right word but the one I need to use gets bleeped.
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JimQuarles WR Administrator WR Patron Online WR Rocks, BIG Time! Posts: 10837 Gender:	Re: Customer Service above the expected Reply #5 - 04/11/12 at 19:11:28 Try "soak"
Back to top	Mentor Basics, Pens, small stuff, Acrylics, EasyRougher. Just Turnin' Around! Glendale, AZ "Right now I'm having amnesia and deja vu at the same time. I think I've forgotten this before." - Steven Wright IP Logged

Mike Baber WR Addict WR Supporter Offline When all else fails, ask someone who knows! Posts: 5952 Gender:	Re: Customer Service above the expected Reply #6 - 04/11/12 at 19:27:14 You gotta love it when a vendor goes the extra mile, its who I look for when doing business on the internet and close to,home, Well done Lee Tree Woodworks!
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Larry Matchett WR Supporter Online Be One with your Tool! Posts: 927 Gender:	Re: Customer Service above the expected Reply #7 - 04/11/12 at 19:53:32 JimQuarles wrote on 04/11/12 at 19:11:28: Try "soak" Nope that's what you get when you forget your umbrella or when a vendor cheats ya. This whole conversation kind of soaks doesn't it.
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Vaughn McMillan WR Addict Offline Does this nose make me look fat? Posts: 3794 Gender:	Re: Customer Service above the expected Reply #8 - 04/12/12 at 10:55:22 JimQuarles wrote on 04/11/12 at 19:11:28: Try "soak" Or "absorb". Larry Matchett wrote on 04/11/12 at 19:53:32: This whole conversation kind of soaks doesn't it. Soak it to me, baby!
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Chuck Beland WR Moderator Head WR Twit Offline I got my eyes on you. Posts: 12448 Gender:	Re: Customer Service above the expected Reply #9 - 04/13/12 at 15:13:36 If he treats you that good add him to the "Preferred vendors list" on WR.
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Roger_Smith WR Champion Offline WR Rocks! Posts: 621 Gender:	Re: Customer Service above the expected Reply #10 - 06/10/12 at 19:40:13 I finally completed work on the piece of buckeye burl that Lee Tree WoodWorks gave me to replace a piece of claro walnut that had cracks in it. The vase measures 8.5 inches in diameter and stand 9.5 inches tall.
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David Hamann WR Global Moderator WR Patron Online Be yourself-every one else is taken! Posts: 5362 Gender:	Re: Customer Service above the expected Reply #11 - 06/10/12 at 19:42:25 really nice.
Back to top	David Hamann (papadave) Pasco WA “Be who you are and say what you feel, because those who mind don’t matter and those who matter don’t mind.” - Ted Geisel IP Logged

Richard Trudel WR Noob Offline WR Rocks! Posts: 13	Re: Customer Service above the expected Reply #12 - 06/20/12 at 13:40:59 I agree; that is above and beyond. You just dont find a lot of folks that will do that. I'm gonna check them out
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Rev. Doug Miller WR Patron Offline Working flat so I can support my addiction. Posts: 9602 Gender:	Re: Customer Service above the expected Reply #13 - 06/20/12 at 15:19:19 Excellent! Do be sure to add them to the Favorite Vendors list. I have found that most wood vendors do a pretty good job of taking care of customers. They are starting to understand that we talk to one another.
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