I just got this email from Teknatool:

As part of our ongoing program to provide enhanced customer service, we are moving to a new service centre, based in Florida. 

We have really valued Tim Geist's great assistance in servicing Nova Products and customers to date, but he has decided that he wants to move on to other opportunities.  We wish to thank him for his stalwart service for Nova and wish him all the best for the future!
This has presented us with a nice challenge, and an opportunity to re look at how we met our increased service needs in order to meet our growing sales and popularity in the market.  Also we want not only to meet our service requirements - but ensure that we further improve our service levels and enhance our customer care experience.

We are excited by this move and look forward to being able to offer our customers an improved level of service and assistance, with longer service hours and dedicated NOVA engineers.

Our office is open from 8am to 6pm, Monday to Saturday. An afterhours urgent message service is available outside of these hours.

Our toll free number remains the same:
1-866-748-3025

Our contact details

Teknatool NOVA
4627 Chancellor St, NE
St Petersburg
Florida 33703

Toll Free Calls - 1-866-748-3025
Toll Free Fax - 1-866-748-4193
Phone - 727-346-4775
Email - service@teknatool.com

This centre is now open to receive calls and emails, and any returned products, and will be ready to ship all standard orders for parts from Monday 18th October.  Some urgent orders for parts will be shipped before this date on a case by case basis.

Once fully operational, this centre will ship parts next business day.  We appreciate your patience during this short period while this centre becomes fully operational.

You can order parts and spares online or contact us

We are reviewing on a daily, weekly and monthly basis and will report back in our next store newsletter how things are going.   We are also steadily improving the level of service on our website, with enhanced FAQs and product support, more on this in upcoming newsletters.

In the meantime, we are very much looking forward to providing our NOVA owners and users with this improved level of service, and please don't hesitate to contact us, or me directly, should you wish to discuss this move further with our team.


All the best,
Peter Baker, CEO
Teknatool NOVA


Peter.baker@teknatool.com


I want to personally thank Tim for the fine service that he provided me in years past.  Always a great guy to work with.  Tim, we'll all miss you and look forward to hearing what you are doing now. 
Rev. Doug Miller

Thanks for posting the info Rev.

1+ on the fine service I have received from Tim. They may have longer hours but Tim will be a tough act to follow.

Mike

Nothing but good things to say about Tim! Hope the new service center can equal Tim's service. Thanks for posting Rev. I had not heard about this yet...Bill..

well let me say this...i love my nova 1624!
but that being said...u guys and gals have good luck with the service center.
I tried and tried to get an email answer to get a belt replaced that for some reason got a chunk taken out of it ...made a lot of vibration after that..
but after 5 emails i gave up and got absolutely no help from the woodcraft store i bought it from..so wont be going there again..
Finally took the belt to an auto supply store and they matched it for me ...$5.00 out the door.

thats just my experience with them.
Bob

Thanks Rev.  I had the chance to contact Tim right after I got my 1624 and he was kind and helpful.  I have high hopes for the new provider in FLA!
Jeff

Bob Hampton wrote on Oct 12^th, 2010 at 5:59pm:


Bob very sorry you had such a bad experience with them.  When we spend our hard earned money on a product you'd think we'd get just a little respect.  I'm hoping they're changing the way they do business, with Tim gone they need to step up to the plate.

I lost one of my screws that goes on the chuck - my instructor made the mistake of turning the chuck over while I was putting it together for the first time.  Not all the screws were tightened (outside on a porch isn't a good place to work) so once I find the size I need I'll send in a request and see what kind of service I receive.  I base my purchases on how I'm treated with vendors and of course the product, I like this chuck but I'm not married too it.

  I most likely could find this screw at the local box store but I'd like to replace it with the real thing  .

By all means, buy a set of 8.  I found mine locally, but with the extras, I've yet to lose one.  If I only had the original 8, then....

Thought I'd give an update on the spare kit.  I ordered one through their web site on the 19th (10/19/2010).  I received an automatic response that they had received it.  Not heard a thing - NOTHING!  Please don't tell me they don't send spare parts to you from the US!  I really don't like vendors that don't notifiy you they've shipped.  So, I guess it's to HD to find the part I need.  I also might look at Woodcraft, they might have it.