My payment terms for a bowl are 50% deposit to start the project and 50% prior to shipping/delivery for first-time customers.

What does everyone else do?

Thanks,

Jenn

Sounds good to me, you need to cover yourself first and foremost.

I don't turn it or build it if it is not saleable. I put the request on my list, I call the requester before I begin, I make sure we discuss the item and expectations. I call when the item is done they arrange pick time, they know full amount is due.If being shipped they forward funds I send. If they don't like or don't show as agreed It goes into inventory and price goes up.